OncePixFrequently asked questions
Everything guests and organizers ask us most.
How does OncePix work?
You create an event and get a QR code. Guests scan it, join with their name, and take photos with their own phone during the event. Once it’s time to reveal, every guest’s photos come together into one shared album.
Do guests need to download an app?
No. Guests just scan the QR code and use their phone’s browser. Nothing to install.
When do we get to see the album?
Whenever you choose: right when the event ends, 24 hours after, or entirely on your own schedule.
Is it free?
Free for up to 5 guests. Paid tiers cover larger guest counts, see the Pricing page for exact prices.
Can we keep all the photos?
Yes. Once the album is revealed, you (and your guests, from their own link) can download the whole album as a .zip.
Is there a limit to how many photos each guest can take?
Yes, you set a per-guest photo limit when creating the event, so everyone gets a fair roll.
Can I get a refund if I no longer need my event?
Yes, within 14 days of purchase and before the event has started (no guest has scanned the QR code yet). See our Refund Policy for full details.
What happens to guests’ photos after the event?
Photos stay with your event until you delete it. We never use uploaded photos for anything other than building your album, see our Privacy Policy.
What if a photo comes out sideways?
The album viewer has a rotate button, so you can straighten out any photo taken in landscape or portrait.
Which languages does OncePix support?
English, Spanish, French, Italian, and both European and Brazilian Portuguese, for every page including this one.