Refund Policy

A OncePix event is a single-use digital service with a fixed photo capacity that starts being used the moment the QR code is shared and guests begin taking photos.

You can request a full refund within 14 days of purchase, as long as your event hasn’t started yet, meaning no guest has scanned the QR code or uploaded a photo.

You cancel the event before it starts.

You were charged twice for the same event, or a technical error on our side or our payment processor’s side caused an incorrect charge.

An unresolved outage on our end kept your paid event from working as expected.

The event has already started (a guest has scanned the QR code or uploaded a photo).

The 14-day window has passed (except where noted for Brazil below).

You’re simply unhappy with the album’s aesthetic results, the photo capacity you chose, or how the reveal feature works, these are described upfront on the Pricing and How It Works pages before you pay.

Email contact@oncepix.com with your event ID or album link, the purchase details, and the reason for your request. We confirm receipt within 48 hours and resolve most requests within 5 business days.

Approved refunds are returned to your original payment method within 5 to 10 business days, depending on Stripe and your card issuer.

If you purchased as a consumer in Brazil, you have a 7-calendar-day right of withdrawal under Brazilian consumer-protection law (Código de Defesa do Consumidor), which applies regardless of the general 14-day window above.

Please contact us before opening a chargeback with your bank, we can usually resolve billing issues faster directly, and a chargeback can delay things on both sides.

Refund requests: contact@oncepix.com.